Terms of service

Welcome to ZenPour. These Terms of Service govern your access to and use of our website, services, and products. By visiting or purchasing from our website, you agree to be bound by the following terms and conditions.

Online Store Terms

By using this website, you confirm that:

• You are at least the age of majority in your country or region.
• You will not use our products for any illegal or unauthorized purpose.
• You agree not to violate any laws in your jurisdiction while using our services.

Violation of these terms may result in termination of access to our services.

Product Information

We strive to present our products as accurately as possible. However, due to the nature of ceramic craftsmanship and photography, slight variations in color, glaze texture, and appearance may occur.

These variations are considered part of the artistic and handmade nature of our teaware.

We reserve the right to:

• Modify product descriptions
• Adjust pricing
• Discontinue products at any time

without prior notice.

Pricing and Payments

All prices listed on the website are displayed in the applicable currency and may change without notice.

We reserve the right to refuse or cancel any order if:

• Fraudulent activity is suspected
• Payment cannot be processed
• Product availability changes

In the event of order cancellation, customers will receive a full refund.

Shipping and Delivery

Shipping times may vary depending on destination, customs processing, and carrier conditions.

ZenPour is not responsible for delays caused by:

• Customs inspections
• Shipping carrier delays
• Natural events or global logistics disruptions

However, we will always do our best to assist customers in tracking and resolving delivery issues.

Intellectual Property

All content on the ZenPour website — including images, logos, text, design elements, and branding — is the property of ZenPour and may not be copied, reproduced, or used without written permission.

Limitation of Liability

ZenPour shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.

Customers assume responsibility for the proper use and handling of purchased products.