Shipping policy
At ZenPour, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we process and deliver orders placed through our store.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons, holidays, or promotional events, processing times may be slightly longer.
Customers will receive an order confirmation email followed by a shipping confirmation email once the order has been dispatched.
Shipping Time
Estimated delivery time:
7–10 business days worldwide
Please note that shipping times may vary depending on:
• Destination country
• Customs processing
• Local postal services
While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control.
Shipping Coverage
ZenPour proudly offers worldwide shipping to most countries.
If shipping is not available to your location, our checkout system will notify you before payment is completed.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 1–3 days to appear in the carrier system.
Customs and Import Duties
For international orders, customs duties or import taxes may apply depending on your country's regulations.
These charges are the responsibility of the customer.
ZenPour does not control or predict customs fees imposed by local authorities.
Lost or Delayed Packages
If your package appears delayed or lost:
- Check your tracking information
- Contact your local courier
- Contact our support team
We will work with the shipping carrier to help resolve the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
ZenPour cannot guarantee delivery if incorrect or incomplete addresses are provided.
If you notice an error in your shipping address, please contact us immediately.